Frequently Asked Questions
Answers to all your questions about Webrano services and products
Section 1: Registration and Account
1. How can I register on Webrano?
To register on Webrano, simply click the 'Sign Up' button at the top of the page. Then enter details such as your full name, valid email, mobile number, and password. After completing the form, you will receive an activation email; click the link to activate your account. You can also register via Google or LinkedIn accounts. The registration process takes less than 2 minutes and is completely free. After registration, you can access all basic Webrano services and upgrade your subscription if needed.
2. How can I recover my forgotten password?
If you forgot your password, click the 'Forgot your password?' link on the login page. Enter your email or mobile number. A password reset link will be sent to you. Click the link and choose a new password with at least 8 characters, including uppercase, lowercase, numbers, and symbols. You can also recover your password through Webrano support by providing identity documents. We recommend storing your password securely or using a password manager to avoid losing access.
3. Can I delete my account?
Yes, you can delete your account at any time. Go to 'Account Settings' in your user panel and select 'Delete Account'. Before deletion, all your information including projects, files, and activity history will be permanently erased with no possibility of recovery. Webrano keeps a backup for 30 days, so if you change your mind, you can contact support to restore your account. If you have an active subscription, you must cancel it first. Please back up any important data before deletion.
4. How do I edit my profile information?
To edit your profile, log in to your account and click on your avatar or name in the top right corner. From the dropdown menu, select 'My Profile'. On this page, you can edit your first name, last name, contact number, address, biography, profile picture, and other personal details. You can also adjust privacy settings to control what information is visible to other users. Changes are saved immediately and do not require re-verification across the site. We recommend keeping your contact information up to date.
5. Is having a Webrano account mandatory?
No, many basic Webrano services are available without registration. You can access articles, documentation, free demos, and some basic tools. However, to use advanced features such as creating projects, cloud storage, dedicated support, team collaboration, API access, and purchasing professional subscriptions, you will need an account. An account allows you to save your progress, access activity history, and enjoy a personalized experience. Registration is completely free and takes only 1 minute.
Section 2: Payments and Subscriptions
1. What payment methods are accepted on Webrano?
Webrano supports a wide range of modern and secure payment methods. You can pay via credit and debit cards (Visa, Mastercard, American Express), PayPal, local bank gateways in your country, cryptocurrencies (Bitcoin, Ethereum, Tether), Apple Pay, Google Pay, peer-to-peer systems, and direct bank transfers. All transactions are encrypted with SSL protocol, and your financial information is never stored on our servers. Webrano supports more than 50 international and local payment gateways so that users from anywhere in the world can easily complete their payments.
2. How do I cancel my subscription?
Cancelling your subscription on Webrano is very simple. Log in to your account and go to the 'Subscriptions' or 'Billing' section. Next to your active subscription, select the 'Cancel Subscription' option. After confirmation, your subscription will remain active until the end of the paid period, and auto-renewal will be disabled. There is no penalty for early cancellation, and you can reactivate your subscription at any time. If you cancel during a free trial, it will be deactivated immediately. You can also manually renew your subscription. Please note that after cancellation, professional features will revert to the free plan.
3. Can I get an official invoice?
Yes, Webrano issues official invoices for all successful transactions. Invoices include your name and details, transaction date, payment amount, subscription type, subscription period, unique invoice number, tracking code, and tax information. You can download your invoices from the 'Billing History' section in your user panel. Invoices are available in PDF format and are valid for submission to tax authorities, employers, or your organization. You can also have invoices automatically sent to your email. If you need an invoice with specific tax information, you can enter your company details in your profile.
4. How are special discounts applied?
Webrano offers special discount codes on various occasions. To use a discount, find the 'Discount Code' box on the checkout page and enter your code. Discounts are applied as a percentage or fixed amount. Some discounts are only for annual subscriptions, some for new users, and some for specific periods like Black Friday, New Year, back-to-school, etc. Loyalty discounts are automatically given to long-term Webrano users. You can follow discount codes through our email newsletter, social media, and the Webrano blog. Each discount code has an expiry date and limited usage.
5. How does the free trial work?
To start a free trial on Webrano, first create an account. Then go to the subscriptions page and select your desired plan. Next to the plan, click 'Start Free Trial'. You will have full access to all features of that plan for 14 days, at no cost. No credit card information is required during the trial. Near the end of the trial, you will receive an email inviting you to renew your subscription. After the trial period ends, your account will revert to the free plan unless you have activated a subscription. Each user can use the free trial only once.
Section 3: Security and Privacy
1. How is my data protected on Webrano?
User data security is Webrano's top priority. All your data is encrypted with AES-256 standard, both at rest and in transit (TLS 1.3). Our servers have high-level security certificates and are monitored 24/7. No individual or organization can access your data without your permission. Webrano never stores sensitive information such as passwords or card details. We also support two-factor authentication (2FA). Our security team continuously monitors systems for vulnerabilities, and annual penetration tests are performed by third-party companies.
2. Does Webrano share my information with third parties?
Never. Webrano respects your privacy and does not sell, rent, or share your personal information with any third party without your explicit consent. Only in the following limited cases may information be shared: if required by law with a court order, for payment processing with banking gateways (only the minimum necessary information), and for providing support services to partner companies that are bound by confidentiality. We never sell your data for marketing or advertising. Webrano's full privacy policy is published on our website.
3. How do I enable two-factor authentication?
Enabling two-factor authentication (2FA) greatly increases your account security. To enable, log in to your account and go to 'Security' or 'Account Settings'. Select 'Enable Two-Factor Authentication'. Then install an authenticator app like Google Authenticator, Microsoft Authenticator, or Authy. Scan the displayed QR code or enter the key manually. Then enter the 6-digit code generated by the app to complete activation. You can also save one-time recovery codes in case you lose your phone. From then on, you will need your mobile code in addition to your password.
4. Does Webrano use cookies?
Yes, Webrano uses cookies to improve user experience. Cookies are small text files stored in your browser. We use essential cookies for basic site functionality (such as login, shopping cart, security) without which the site won't work properly. We also use analytical cookies to collect anonymous information about how users interact with the site (Google Analytics), and preference cookies to store your settings (like language, theme). Marketing cookies are used with your permission to show relevant ads. You can manage or disable cookies in your browser settings, but some site features may be affected.
5. What should I do if my account is compromised?
If you suspect your account has been compromised, take immediate action: First, change your password via the 'Forgot Password' option. Then contact Webrano support at support@webrano.com or call our 24/7 support line. Our security team will immediately lock your account and review activity logs. After verifying your identity, your account will be restored. We also recommend enabling two-factor authentication, logging out all active sessions on other devices, checking your email and other linked accounts, and changing their passwords if necessary. Webrano is not responsible for damages caused by user negligence in protecting their own information.
Section 4: Support and Services
1. How can I contact Webrano support?
Webrano support team is available through several channels: Live chat on the website (24/7), support tickets from within the user panel (response within 24 hours), email at support@webrano.com, phone support (local numbers for different countries), and social media (Telegram, Instagram, Twitter). Professional plan subscribers get priority response and dedicated phone support. Average response times: live chat <2 minutes, tickets <4 hours, emails <12 hours. The Webrano Help Center with hundreds of articles and video tutorials is also available around the clock.
2. Does Webrano offer a money-back guarantee?
Yes, Webrano offers a 30-day no-questions-asked money-back guarantee. If you are not satisfied with our services for any reason, you can request a full refund within 30 days of purchase. To request a refund, go to the 'Billing' section in your panel and click 'Request Refund'. The payment will be returned to the original payment method within 5–10 business days. Please note that this guarantee applies to monthly and annual subscriptions, but not to lifetime subscriptions or one-time downloadable purchases. To use the guarantee, you must submit your request within the 30-day period.
3. What are Webrano's support hours?
Webrano support team is available 24/7, 365 days a year. We have no official holidays and are always ready to help. Live chat is active all the time with an average response time of less than 2 minutes. Phone support for regular users is available from 8 AM to 12 AM Tehran time, but professional and business subscribers have 24-hour phone support. Support tickets are received at any hour, and our team works in shifts to ensure no request goes unanswered. Even on holidays like Nowruz, Christmas, and Fridays, our support is active. Minimum ticket response time on holidays is at most 8 hours.
4. Is there free training for using Webrano?
Yes, Webrano offers extensive and completely free educational resources. Our Help Center includes over 500 specialized articles and guides on various topics. Webrano Academy has free video courses from beginner to advanced, with over 100 hours of content. The Webrano blog publishes 2 new articles per week, covering tips, updates, and case studies. Our YouTube channel has over 200 free training videos, weekly Q&A live streams, and monthly webinars with experts. There is also an active Q&A forum with over 50,000 users answering each other's questions. All these resources are available without any subscription.
5. How do I report a bug or technical issue?
If you encounter a bug or technical issue on Webrano, please report it via one of the following methods: through live chat and select 'Report Technical Issue', via the dedicated bug report form in the 'Support' section of your panel, or by emailing bugs@webrano.com. Please provide as much detail as possible: a clear description of the problem, steps to reproduce, screenshots or videos of the page, your browser and operating system, and if the issue occurs with a specific project, grant temporary access to that project. Our technical team usually investigates within 24 hours. Critical issues that block your work are given high priority and are sometimes resolved in under 2 hours.
Section 5: Technical Infrastructure
1. What servers does Webrano use?
Webrano's infrastructure is deployed on Amazon Web Services (AWS) across multiple geographic regions including North America (Virginia), Europe (Frankfurt), Asia (Singapore and Mumbai), and Australia (Sydney). We use advanced technologies such as load balancers, auto-scaling, distributed databases, and redundant storage. Servers are equipped with the latest Intel Xeon processors, DDR5 RAM, and NVMe SSD storage. Average server response time is less than 80 milliseconds, and a 24/7 monitoring system sends instant alerts. We also use CloudFlare's CDN to improve loading speeds worldwide.
2. What is Webrano's uptime?
Webrano offers a 99.9% uptime SLA (Service Level Agreement) for all users. Over the past three years, our actual uptime has been 99.97%, which equates to less than 3 hours of downtime per year. Our uptime is monitored in real time by third-party services like UptimeRobot and Pingdom, and the statistics are publicly available on our status page (status.webrano.com). If uptime falls below 99.9%, Webrano automatically provides compensatory credit to affected users. For scheduled updates, we notify users at least 72 hours in advance via email and on-site banners, and these updates are typically performed during low-traffic hours (late night) and last no more than 15 minutes.
3. Does Webrano have an API?
Yes, Webrano provides a modern and powerful RESTful API. Full API documentation is available at docs.webrano.com with practical examples in various languages (Python, JavaScript, PHP, Ruby, Go, etc.). Our API supports OAuth 2.0 authentication and API keys, with rate limits varying by subscription plan. With the Webrano API, you can: manage users, create and edit content, extract reports, automate processes, integrate with third-party services, and remotely control anything possible on the website. The free version allows 1,000 requests per day, the professional plan allows 50,000 requests, and the business plan allows unlimited requests.
4. How is data backup performed?
Webrano's backup system is fully automated and multi-layered. Full backups of all data are performed every 6 hours. Incremental backups (only changes) are performed every hour. Backups are stored in 3 different geographic regions (US East, Western Europe, Southeast Asia) and on cold storage (Glacier). Backup versions are retained for 90 days. Professional plan users can manually back up their projects and download the backup files. In case of an issue, our technical team can restore your data from any point in the last 30 days within less than 4 hours. Restoration is free for regular users.
5. Does Webrano support custom domains?
Yes, all professional and business plan users can use their own custom domains. The domain connection process includes: adding the domain in project settings, changing DNS records (A, CNAME, TXT) in your domain configuration, waiting for propagation (up to 48 hours), and then automatic SSL activation. Webrano automatically issues and renews a free SSL certificate (Let's Encrypt) for your domain. Support is available for international domains (e.g., .com, .net, .org) and country-code domains (e.g., .uk, .de, .ir). Unlimited subdomains are also supported. For domains you already own, no domain transfer is needed; just DNS changes will make your site accessible on your own domain.
Still have questions?
The Webrano support team is ready to answer your questions. Contact us now.